Review acquisition that ranks and converts
Reviews are one of the top three local SEO ranking factors. We build ethical review request systems that grow 5-star Google reviews and capture the specific keywords that lift map pack rankings.
Service-specific reviews
Review requests ask customers to mention the service and neighborhood, adding keyword signals Google parses.
Multi-channel asks
SMS + email automations triggered from your booking or job-completion system. Open rates above 90% on SMS.
Response SLAs
Templates for every star rating. Negative reviews answered within 24 hours, positive reviews within 48.
How the engagement actually runs
Review audit
Current review velocity, rating, response rate, sentiment trends and platform-by-platform health.
Request system
Set up SMS + email automations triggered from your booking system or POS. Service-specific scripts.
Response workflows
Templates, SLAs, and a calendar for responding to every new review across Google, Yelp and Facebook.
Monitor & report
Weekly velocity reporting, sentiment trends, and monthly summary of rating movement and ranking impact.
What you get
- Review audit across Google, Yelp, Facebook and industry-specific platforms
- SMS + email review request automation integrated with your booking or POS system
- Service-specific request scripts (each asks for the specific service and city)
- Response templates for 1, 2, 3, 4 and 5-star reviews
- Negative-review response SLA (within 24 business hours)
- Sentiment monitoring with monthly trend reporting
- Review velocity dashboard (new reviews per month, average rating, response rate)
- Google policy compliance training and audit
Ideal for
- Businesses with stalled review velocity (last review more than 60 days old)
- Service-area businesses with reviews scattered across inconsistent business names
- Practices recovering from a wave of negative reviews
- Multi-location brands managing reviews across many properties at once
Review acquisition that ranks and converts — questions people ask
How many reviews do I need to rank in the local map pack?
Volume matters less than most people think. A consistent flow of 5 to 8 new Google reviews a month is enough for most single-location businesses to outrank slower competitors. Recency, content and response rate matter as much as raw count.
What is the best way to ask customers for a review?
SMS triggered 60 to 120 minutes after service completion has the highest response rate (typically 25 to 40 percent). The script should be short, direct, and ask the customer to mention the specific service and neighborhood. Generic 'leave us a review' requests convert poorly.
Can I offer discounts or gifts in exchange for reviews?
No. Google explicitly prohibits incentivized reviews and can suspend profiles caught doing it. Non-monetary asks (just request the review) and post-service convenience (one-tap links) are fully compliant and work just as well over time.
How should I respond to negative reviews?
Within 24 business hours, calmly, without admitting to specifics that could create legal exposure. Acknowledge the experience, offer to make it right offline, and move the conversation off the public review. Never argue or get defensive on the review platform itself.
Let's get your business
found on Maps in no time.
Free 30-minute audit call. I'll show you exactly where you're losing local customers — and how to win them back.